Patient Balance/Collections Specialist
Full-time position to support the functions of the Insurance Billing office and the patient collections balance process. Applicant must be have the ability to analyze individual accounts with a patient balance to verify accuracy using standardized rules and perform necessary functions including reviewing patient balances identified as delinquent, alerting the account in the practice management system, sending the patient balance to the collection agency or posting bad debt adjustments; post credit card payments for patients; update patient registration with current information. Must have the ability to understand concepts related to patient collection balances; the ability to identify and resolve errors and problems; be detail oriented, paying close attention to detail; good oral and written communication skills; the ability to multi-task and give strong attention to detail. Stong PC skills required to include all Microsoft applications, practice management systems and electronic health records. At least one year of relevant work experience in a medical business office required.
Front Office Customer Service Representative Thomasville
We are currently seeking a front office representative for our new satellite office to be opened in Thomasville, Georgia. Training will take place at our satellite office located in Bainbridge, Georgia.
Duties include: greeting patients; verifying all demographics and insurance information; entering data into Practice Management System; collecting co-pays, surgery prepays and any outstanding balances due from patients; scheduling follow-up appointments as needed. Applicant must have basic knowledge of insurance plans and medical terminology; the ability to multi-task and perform as an effective team member, as well as independently, for optimal patient care. In addition, applicant must be able to prioritize, have effective communication skills, EXCEPTIONAL customer service skills and the ability to work a flexible schedule, including evening hours.
Only those with relevant experience in a medical office need apply.
Information Technology Help Desk Associate
Full-time position available to perform a variety of troubleshooting tasks including computers, network connections, operating systems and related applications, peripheral and communication equipment to determine cause and resolution of problems encountered by the physicians and staff of TOC.
Duties include: troubleshooting hardware, software and/or network operating problems, as required, involving applicable technical resources to ensure resolution; ensuring customer issues are promptly addressed, documented, and resolved in a timely and professional manner; tracking all incoming calls and service requests, notifying customers on the status of current ticket and/or resolution efforts; assisting and/or developing user training programs.
Applicant must have advanced knowledge of WIndows operating systems, servers, and other aspects of troubleshooting management information systems and equipment; analytical and creative problem solving skills, with good customer service orientation; maturity of judgement under pressure; effective verbal and written communication skills; good organizational skills and the ability to prioritize; exceptional customer service skills; flexibility and the ability to operate under stressful, time-sensitive deadlines, the ability to maintain high level of confidentiality; the ability to work independently and as a part of a team.
At least one year of relevant work experience in support of computer systems, applications, networks, and telecommunications in a help desk role required; vocational technical training, associates degree or other industry certification a plus; associates degree in computer science or equivalent education with at least one year of relevant work experience in support of computer systems, applications, netowrks, and telecommunications. A+ or other industry certification preferred.
Full-time position available to ensure timely collections of insurance claims complex in nature, including workers' compensation, commercial, managed care, federal and state agencies, and other third party payers. Applicant must have good working knowledge of posting procedures, Medicare billing guidelines, CCI edits, modifiers, reading dictation, CPT and ICD-9/ICD-10; knowledge of multiple procedure bundling issues, billing for surgeons and PA/ARNP surgical assist; broad knowledge of contracts, contractual issues, multiple surgery discounts, PPO discounts, and the ability to know when a payer has not paid a claim properly. Must have strong problem solving skills, in addition to good oral and written communication skills; the ability to organize and prioritize work to meet deadlines a must; detail oriented paying close attention to detail; strong interpersonal skills; strong PC skills to include all Microsoft applications, practice management systems and electronic health records. At least 1-2 years of prior relevant work experience in a medical billing/collections office required.
Full-time positions available to schedule appointments for new and returning patients, obtain authorizations and enter proper documentation and information for appointments into EMR system. Applicant must have the ability to multi-task and perform as an effective team member, as well as independently, for optimal patient care. In addition, applicant must be able to prioritize, have effective communication skills and EXCEPTIONAL customer service skills.
Only those with relevant experience providing exceptional customer service need apply. Prior relevant experience in a medical office or call center setting preferred and will be given priority.