Clerical

Front Office Customer Service Representative Thomasville

We are currently seeking a front office representative for our new satellite office to be opened in Thomasville, Georgia.  Training will take place at our satellite office located in Bainbridge, Georgia. 

Duties include:  greeting patients; verifying all demographics and insurance information; entering data into Practice Management System; collecting co-pays, surgery prepays and any outstanding balances due from patients; scheduling follow-up appointments as needed.  Applicant must have basic knowledge of insurance plans and medical terminology; the ability to multi-task and perform as an effective team member, as well as independently, for optimal patient care.  In addition, applicant must be able to prioritize, have effective communication skills, EXCEPTIONAL customer service skills and the ability to work a flexible schedule, including evening hours.

Only those with relevant experience in a medical office need apply.

Part Time Front Office Customer Service Representative

Part-time position Monday - Friday, 12:00 pm - 6:00 pm in our Extended Hours Clinic. Duties include: greeting patients; verifying all demographics and insurance information; entering data into Practice Management System; collecting co-pays, and any outstanding balances due from patients. Applicant must have basic knowledge of insurance plans and medical terminology; the ability to multi-task and perform as an effective team member for optimal patient care. In addition, applicant must be able to prioritize, have effective communication skills and exceptional customer service skills. Only those with relevant experience providing exceptional customer service need apply. Prior medical office experience a plus.

Certified Professional Coder

Position available to audit coding and documentation for services rendered in an orthopedic clinical setting, including, but not limited to, surgery, ER, office visits, consultations, procedures, x-rays, cast applications, MRI and orthotics and prosthetics. *For those with Athenahealth EHR software experience, we have temporary and permanent positions available to work remotely.*

Duties include: auditing charges from providers' charge sheet or electronic health system for coding and billing accuracy using claim scrubber software, medical record, practice management system, etc. to verify the accuracy of entered charges; reviewing supporting documentation, CPT, HCPC and ICD-10 for accuracy using Medicare guidelines, CCI, AAOS and other medical data coding computer software; consulting with providers and the business office staff to obtain missing documentation or information in order to correct erroneous data; when appropriate, working assigned reports in a timely manner; reviewing Orthopedic coding newsletters, coding alerts and e-mail notifications daily; attending various webinars, seminars and coding meetings as required for the position; identifying opportunities to reduce denials and enhance revenue, reporting to business office supervisor and director of matters regarding medical billing.

Applicant must have knowledge of coding, CCI/bundling, CPT, HCPC, CCI, and ICD-10, insurance terminology, and contractual agreements; familiarity with Medicare, Medicaid, HMO and commercial guidelines; strong PC skills to include Microsoft applications, practice management systems, and electronic health records; strong analytical, problem solving, and organizational skills; the ability to multi-task, paying strong attention to detail and accuracy; good oral and written communication skills.

CPC certification or comparable prior work experience in a medical billing office.  CPC certification required within 2 years of date of employment.